Shipping and delivery
Do you ship to my country? How much does it cost?
Yes, Bikeroom ships worldwide from Milan, Italy. Please add your bike or desired products to the cart to check the final price including shipping fees.
When will you ship my order? When will it arrive?
You can see a product's possible delivery date in the ad, next to the price.
Before we ship your parcel, you will see an estimated delivery date in your order. As soon as a shipping label is created, you will receive a tracking number via email and will be able to follow its every movement on the courier's website.
My parcel is stuck at customs, what should I do?
Please check your email inbox and spam folder: the carrier might need some information from you, the importer. Keep in mind that our logistics team are always in touch with them.
I won't be home on the estimated delivery date, can you modify the shipping?
You can modify the delivery date once the bike is shipped. Please contact the carrier and select the desired time frame for delivery. FedEx and UPS can retain the parcel for some days or even weeks.
Need further assistance?
Our support team is here to help.
Contact us directly at help@bike-room.com and one of our experts will get back to you as soon as possible. We’re available Monday to Friday, from 9:00 AM to 6:00 PM CET.
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