We are located near Milan, Italy, and all our bikes are shipped from our warehouse. If you are outside the European Union, import fees or VAT/GST apply.

Bikeroom sources bikes from the World Tour directly from the teams or the manufacturers during or at the end of the professional season. When a bike is listed as “Team Bike” it means that it is the bike used during professional racing. If the name of a specific rider is called out, that bike has been used by him or her during the season. Every Team Bike is verified and certified by Bikeroom’s mechanics to ensure that the bike respects Bikeroom’s quality standards.

Bikeroom operates a transparent and trusted marketplace where bikes supply from certified sellers is matched with global demand. Buyers can access the largest selection of bikes and brands in the same place and ready to be shipped. Bikeroom ensures the marketplace functioning and verifies each bike sold to guarantee the smoothest purchasing experience.

Every bike comes from an official seller that has been verified and certified by our team before being onboarded on our platform. Occasionally, Bikeroom acts as a seller themselves. On each product page, you can see if a product is “Certified by Bikeroom” or “Sold and Certified by Bikeroom”.

You can order a bike in three ways:

1. Buy Now: when you find the bike you like, you can buy it immediately by accepting the price set by the seller. In this case, your order will follow the standard process of any other marketplace.
2. Bid: Bikeroom gives you the opportunity to make your own price through our bidding tool. By placing a bid, you are making a binding offer for one of our products. The seller has 3 days to accept your bid. If it does, the order is confirmed automatically. If it doesn’t, we will refund the bid amount.
3. Concierge: if you have doubts about what’s the best bike for you, you can contact our team of experts that will guide and help in choosing the perfect bike for you. This is a 1-2-1 experience, the same as going to your local bike store and asking for advice.

The “Bikeroom Rider Protection” is an essential service applied to all bikes. It is automatically added to your cart and consists of a fixed fee of €50 plus 3% of the bike’s value.

This service has been specifically designed to provide you with maximum peace of mind and a premium, worry-free purchasing experience.

It includes:

• Thorough quality control carried out by our expert mechanics before shipment
• Full reconditioning or replacement of worn-out components, when necessary, to ensure optimal performance
• Complete management of shipping and returns, with dedicated assistance in case of any issue
• Dedicated customer support, available throughout the entire process—from purchase to delivery and beyond
• Personalized assistance at our premises, should you require in-person support

The Bikeroom Rider Protection is not just an add-on, but a core part of our service. It ensures that every step of your order is handled with care, professionalism, and full transparency—giving you total confidence in both the product and the overall experience.

All our products come with a warranty. The details depend on the condition: new or pre-owned

New bikes, framesets, and accessories must be registered on the manufacturer’s website to activate their two-year coverage. To complete the activation of the warranty for a new bike, you must request from Bikeroom the original invoice issued by the brand’s official dealer. The warranty should use the dealer’s name and NOT Bikeroom. The exact details of each warranty depends on the manufacturer.

Pre-owned goods include a one-year warranty, automatically applied upon purchase. You can extend this to two years by selecting the dedicated service at checkout

Learn more here

KM0 bikes are premium bicycles used in the showrooms of major companies or in photo shoots, which have never hit the road or have only a few kilometers on them. All models are guaranteed by the manufacturers and certified by our team of mechanics.

Unfortunately, that’s not possible. Please only place an order when you are sure about your purchase.

You can find the condition of the product written in grey under the title.

The color is either indicated in the specs section or you can select it after you pick your size.

New products are not currently stocked at our warehouse and will only be shipped to our warehouse once the purchase is confirmed. For this reason, we don’t provide pictures for new models.

Pre-owned products include up to 20 pictures in their product page. Thanks to their high definition, you can zoom them in and see all the details, including possible scratches and dents.

Bikeroom is not aware of the exact mileage of each bike (except for e-bikes), as teams do not keep track of it, nor is there a way to prove what dealers or private sellers declare.

However, we always recondition or even swap heavily used parts such as chain, tires, tubulars, headset and bottom bracket. We offer a one-year warranty on all used products.

Every brand adopts a different scale for their sizes. You can use our Size Guide tool that calculates your indicative bike size. For the most correct estiamte, please refer to the manufacturer’s official website. The manufacturer usually provides more detailed information on this topic.

To purchase a bike, please add it to your cart and insert your billing and shipping address. In the following step, you will be able to select an extra service.

You will then get to the payment section: pick your preferred option and place your order. A confirmation email will soon arrive in your inbox.

Unfortunately, this is not always possible to arrange automatically. However, our concierge service will personally assist you throughout the customization process and do their best to accommodate your preferences.

By placing a bid, you are making a binding offer for one of our products.

Please select how long you want the offer to be active for (e.g., 48 hours, a week, a month) and wait for one of our partners to respond. You can then begin the negotiation process and, hopefully, get the bike of your dreams at your desired price!

Unfortunately, that’s not possible. Please only place an order when you are sure about your purchase.

Bikeroom is constantly looking to offer as many bikes and frames as possible. Because our listed products mainly arrive from our distributors’ network, our offer depends on their availability.

Your bike will be partially assembled. You can choose between two services when ordering your bike, this will determine how much your bike will be assembled when delivered.

Base Service

When you choose the Base service, you will receive the bike as we get it from our sellers.

The assembly requirements can vary based on the manufacturer and seller. Some tasks, such as connecting cables, registering the gearing, and adjusting the brakes, will need to be done manually by you.

Professional mechanic intervention is recommended for proper assembly and safety.

Ready-to-Ride Package

When you choose the Ready-to-Ride Package up to 80% of the bike components will be pre-assembled upon delivery. You will only need to make final adjustments to the handlebar, front wheel, and seat post.

This option significantly reduces the time and effort required to get your bike ready for use.

We offer a wide range of payment methods which includes: Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact, BLIK (Poland only), iDEAL (Netherlands only).

Right now, we don’t support PayPal or offer any payment financing.

Although our goal is to provide all our customers with the possibility of financing the purchase of their dream bikes, currently, we do not offer this option.

Only the payment methods listed are available.

We don’t accept trade-ins. However, if you’d like to get an idea of your bike’s value to sell it independently on a marketplace, you can use our online valuation tool. This tool has to be intended as an evaluation and the final value of your bike might differ,

Yes, you can purchase tax-free products in two cases:

1. You are a non-EU resident and you pick up your order in-person and, then, you will export it within 90 days. This option is only available with products with an SKU starting with "BK". You can find this information in the product page;
2. You want to use an EU company’s VAT number and the order is delivered outside of Italy, but in a country part of the EU..

In both cases, please add the desired products to your cart, insert yourt billing and shipping information and follow the instructions that will appear.

Bikeroom ships worldwide from Milan, Italy.
Currently, we do not ship to the following countries: Belarus, Russia, Turkey.

The shipping cost depends on the bike and your delivery address. The final price including the shipping fees is calculated at checkout.

Some bikes and products are eligible for in-person pickup. You will see this option in the shipping section of your checkout.

You will be able to collect your order at our office in Cusano Milanino (Milan, Italy) from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m., upon making an appointment.

You can see the estimated delivery date in the product page, next to the price.

Before we ship your parcel, you will see an estimated delivery date in your order. As soon as a shipping label is created, you will receive a tracking number via email and will be able to follow its progress on the shipping carrier’s website. Remember to check the spam folder in your inbox.

For orders delivered in the EU, VAT and GST are always included in your final cart price.

For orders delivered in the United Kingdom: we offer Delivered Duty Paid (DDP) shipping, meaning tariffs and customs clearance fees are already included in your final cart price. You won’t face any additional charges upon delivery—what you see is what you pay.

Exception for UK bid orders: If you buy a bike through our bidding system and the delivery address is in the UK, standard Delivered at Place (DAP) terms apply, meaning you’ll be responsible for tariffs and customs clearance fees upon arrival.

For orders delivered in all other countries worldwide: we ship using DAP terms, which means you’ll be responsible for paying any - if applicable - tariffs and customs clearance fees when your bike arrives in your country. These fees are not included in your cart total and will be collected by the courier or customs authorities upon delivery.

For orders picked up in-person: products with SKU number starting with "BK" - and other selected bikes - can be collected directly from our headquarters in Milan. If you’re exporting the bike outside the EU within 90 days of purchase, no local VAT or taxes will apply. You must declare the export and handle import procedures at the country of destination customs office. Please note: it’s not possible to have your order shipped to a European country and export it later—tax-free purchases require in-person pickup only.

All sales shipped to the USA are sent using DAP (Delivery at Place).

This means that on our website, the customer purchases and pays only for the merchandise and services. Payment for customs duties and taxes is not currently included at checkout. These charges must be paid directly by the customer to US Customs upon arrival.

The 5106 Form Process

1. After Purchase: Once your order is complete, you will automatically receive an email containing a link to download the required Form 5106.
2. Completing the Form: The form consists of several personal data fields, including, but not limited to, your name, last name, residential address, health identification number, and destination address. It is crucial to complete all fields marked with a red asterisk, as these are mandatory.
3. Customs Contact: The completed form must be transmitted to Customs as soon as the package arrives at the destination sorting center. US Customs will contact you directly via the email and phone contacts we transmit to them to request the 5106 Document and the payment for customs duties and taxes. Remember to check the spam folder in your inbox.
4. Delivery: As soon as you have shared the document with Customs and submitted the payment, the package will leave the sorting hub and be delivered to the destination address provided during the order process.

Complete Bicycle 87120025 | E-bike 8711600050 | Frame 87149130 | Complete Wheels 87149990 | Pedals 87149610 | Handlebars 87149960 | Saddle 87149500 | Generic Components 87149990

If you choose in-person pickup in Milan, Italy: products with SKUs starting with “BK” – and some other selected bikes – can be collected directly from our headquarters in Milan.

For customers exporting the bike to Switzerland, no Italian VAT will apply, provided that the export is completed correctly. We manage the export process through the official “Stamp It” portal, which allows us to digitally certify the export at the border.

To benefit from VAT exemption, you must cross the border with the bike and complete the export validation via Stamp It. Please note that Swiss import duties and VAT will need to be handled locally at the destination customs office.

Some brands can’t be sold to specific countries. Sometimes we also hide some products that, because of their manufacturing origin, can result in extremely high import fees.

The estimated delivery time is shown on the product page. Once you place an order, we will send you email updates. Remember to check the spam folder in your inbox.

The carrier might need some information from you, since you are the importer of the goods. They should have reached out directly to you via email. Remember to check the spam folder in your inbox. In case you need further assistance, you can reach out to our logistics team and will be able to help.

You can modify the delivery date once the bike is shipped.

Please contact the shipping carrier and select the desired time frame for delivery.

FedEx and UPS can retain the parcel for some days or even weeks, before shipping it back

Because your billing details are transmitted immediately after your purchase, you can’t change them after you place your order. Please note that the calculation of any due taxes or fees depends on the details you enter in the billing section of your order.

To ensure an efficient and timely purchasing process, we encourage you to check all information entered at the checkout carefully. It is important to ensure that the invoice details match your tax and business situation before confirming your order.

Our system starts processing your order the moment it is completed to ensure the fastest delivery. For this reason, it is usually not possible to modify your billing or delivery address after you complete your order.

If you urgently need to change your delivery address, please contact us as soon as possible. We can’t guarantee that we can fulfill your request, but we will do our best to handle your request.

Bikeroom can’t guarantee the delivery of your order on a specific date.

For each product, you can see an estimated delivery date in the product page.

At checkout, you can choose between standard and express shipping.

Once the shipping label is created, we will send you a tracking number to track your parcel..

Please make sure someone is available at the time of delivery, which is displayed on the courier’s tracking page. Should nobody be present on the estimated delivery day, please reach out to the courier directly to arrange an alternative delivery method, such as collection from their pick-up point. Unfortunately, Bikeroom cannot coordinate these operations on your behalf.

When purchasing a brand-new bike, you are entitled to the manufacturer’s warranty.
New bikes, frames, and accessories must be registered on the manufacturer’s website to activate their two-year coverage. To complete the activation of the warranty for a new bike, it is necessary to request from us the original invoice issued by the brand’s official dealer.

If you purchase a second-hand or pro bike, Bikeroom offers a one-year warranty. You can add a second warranty year by selecting this option at checkout.

Bikeroom’s warranty covers any damage that was not caused by improper usage, poor storage and accidents

The warranty does not cover situations outside the manufacturer’s regular responsibilities:

• Defects resulting from the normal wear and tear of consumable parts such as tires, chains, brakes, and cables.
• Any maintenance performed by unauthorized personnel.
• Corrosion.
• Modifications from its original condition.
• Using the product for competitive or commercial activities not intended by the manufacturer.
• Damage caused by accidents, negligence, or improper use.

When a product does not meet compliance standards during the verification process, Bikeroom takes immediate action to protect you.

If it does not match the description provided at the time of purchase, Bikeroom will cancel the sale and provide you with a full refund.

If the product is only partially compliant, you will be given the choice to either accept the product with the stated defects or cancel the order and receive a full refund.

All products offered on Bike-room.com by professional sellers are covered by the legal conformity guarantee.

A product exhibits non-conformity if:

• It is not suitable for the usual purposes for which goods of the same type are normally used.
• It does not correspond to the description provided by the seller, or it lacks the promised characteristics, functionalities, compatibility, and interoperability.
• It does not match a sample or model presented by the seller prior to purchase.
• It is not suitable for the specific use communicated to the seller and accepted by them.
• It is not supplied with all the accessories, instructions, and packaging as expected.

When a product exhibits non-conformity, you have the right to receive adequate service. Bikeroom offers three solutions: repair, replacement, or price reduction/contract termination.

Yes, the terms and conditions of the warranty can vary depending on the country of purchase and the applicable local law. Depending on the place of purchase and/or warranty service, local law may grant additional specific rights to the consumer.

Yes, you can cancel your order within 24 hours of payment. After this period, your order processing will have begun, making cancellation impossible. This is due to the order entering our and partner’s systems.

After 24 hours, we start detailed processing for each order. This includes: ordering the product specifically for you from our suppliers; thoroughly checking the product by our mechanics; and carefully preparing the product for shipment. Once this process starts, we can’t stop it.

Yes, you can return your product if you change your mind. You have up to 48 hours from the time of receiving the product to request a return for free. To proceed, please attach the delivery receipt and fill out the form at the this page. We will arrange the bike pick-up directly from your home. Please note that return costs are your responsibility.

Bikeroom does not accept return requests for changes of mind after 48 hours from the courier’s delivery of the product.

If more than 48 hours have passed since delivery and you encounter issues with the product that are attributable to Bikeroom, you can still initiate a return. In this case, Bikeroom will manage the pick-up and shipping of the product to our headquarters.

Issues attributable to Bikeroom may include:

• The product does not match the specifications shown on the website and has substantial differences.
• The used product has damages not properly disclosed by the seller on the website.
• The product has suffered structural damage due to shipping.

Please be aware that shipping delays, ordering the wrong size, and disliking the color do not qualify as acceptable reasons for return after 48 hours.

To request the cancellation of your order, please fill out the form in this page within the specified timeframe. You must attach the delivery receipt indicating the date of product receipt and provide all details of your order, especially the order number.

We strongly recommend using only the designated form for cancellation. Requests submitted through other channels may result in delays in processing.

The Bikeroom Rider Protection fee is non-refundable as it covers the use of Bikeroom’s platform. For more details, please refer to the dedicated section.

If you ask to return your order within 48 hours of receiving it due to a change of mind, the return costs (including shipping fees and any customs duties) will be deducted from the refund amount.

In the event of a return due to an issue attributable to Bikeroom within 14 days of receiving the product, you will only bear the Bikeroom Protection fee costs. You will not incur any return costs as these will be covered by Bikeroom.

For more information, please refer to our terms and conditions.

The “Bikeroom Rider Protection” is an essential service applied to all bikes. It is automatically added to your cart and consists of a fixed fee of €50 plus 3% of the bike’s value.

This service has been specifically designed to provide you with maximum peace of mind and a premium, worry-free purchasing experience.

It includes:

• Thorough quality control carried out by our expert mechanics before shipment
• Full reconditioning or replacement of worn-out components, when necessary
• Complete management of shipping and returns, with dedicated assistance
• Personalized assistance at our premises, should you require in-person support
• Dedicated customer support, available throughout the entire process

The Bikeroom Rider Protection is not just an add-on, but a core part of our service.

A product exhibits non-conformity if:

• It is not suitable for the usual purposes for which goods of the same type are normally used.
• It does not correspond to the description provided by the seller.
• It does not match a sample or model presented by the seller prior to purchase.
• It is not supplied with all the accessories, instructions, and packaging as expected.

When a product exhibits non-conformity, you have the right to receive adequate service. Bikeroom offers repair, replacement, price reduction, or contract termination.

Yes, the terms and conditions of the warranty can vary depending on the country of purchase and the applicable local law. Depending on the place of purchase and/or warranty service, local law may grant additional specific rights to the consumer.