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Questions about product warranty.

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What kind of warranty do you offer?

When purchasing a brand-new bike, you are entitled to the manufacturer’s warranty. If you purchase a second-hand or pro bike instead, Bikeroom offers a one-year warranty. You can add a second warranty year by selecting this option in the check-out process.

What does your warranty cover?

Bikeroom’s one or two-year coverage includes any damage that was not caused by improper usage, poor storage, accidents, etc.

Do you have a problem with one of your purchases?

For further assistance related to your orders, please fill out the form below.

We will reply within 24 hours, Monday to Friday.

Live chat

Chat with one of our experts from Monday to Friday 9:00 a.m. - 6:00 p.m.


You can contact us at, and we will get back to you within a business day.

Phone & Whatsapp

For direct support call us at +39 350 933 6617 from Monday to Friday 9:00 a.m. - 6:00 p.m.

You can also text us via WhatsApp at the same number.