Contact us
For further assistance related to online purchase, please fill out the form below.
We will reply within 24 hours, Monday to Friday.
Need further assistance?
Our support team is here to help.
Contact us directly at help@bike-room.com and one of our experts will get back to you as soon as possible. We’re available Monday to Friday, from 9:00 AM to 6:00 PM CET.
FAQs
You got questions, we got answers.
Where is Bikeroom based? Where are these bikes shipped from?
We are located near Milan, Italy, and all our bikes are shipped from our warehouse. If you are outside the European Union, import fees or VAT/GST apply.
How do I order a bike?
When you find the perfect match, add it to your cart and follow the instructions.
What payment methods do you accept?
You can wire the total amount by bank transfer or credit card.
Are your bikes covered by a warranty?
Yes, of course. New bikes come with the manufacturer’s warranty and second-hand ones are covered by a one-year Bikeroom warranty. Read more here.
Can I change the handlebar, cranks, etc.?
Our bikes cannot be customized, unfortunately.
Do you sell Garmin mounts, water bottles, or other accessories?
We currently don’t. You will only find bikes, frames, and wheels on Bikeroom.
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