Help Hub

We are located near Milan, Italy, and all our bikes are shipped from our warehouse. If you are outside the European Union, import fees or VAT/GST apply.

When you find the perfect match, add it to your cart and follow the instructions.

You can wire the total amount by bank transfer or credit card.

All our products come with a warranty.

New bikes, frames, and accessories must be registered on the manufacturer’s website to activate their two-year coverage. Second-hand goods also include a one-year warranty, automatically applied upon purchase. You can extend this to two years by selecting the dedicated service at checkout.

Learn more here.

Our bikes cannot be customized, unfortunately.

"Bikeroom Protection" represents an essential service that will automatically be added to your cart for every order for a second-hand bike, corresponding to 3% of the product value. This service has been carefully designed to offer you a range of significant benefits and complete peace of mind during your purchasing process:

• Thorough quality control
• Full reconditioning or swap of worn-out parts
• Complete management of shipments and assistance in case of returns
• Personalized assistance at our premises

Bikeroom Protection aims not only to simplify the purchasing process but also to provide you with total assurance regarding delivery and service quality. It is designed to offer you a worry-free shopping experience, ensuring that every aspect of your order is handled with care, professionalism, and utmost transparency.