Help Hub

We are located near Milan, Italy, and all our bikes are shipped from our warehouse. If you are outside the European Union, import fees or VAT/GST apply.

When you find the perfect match, add it to your cart and follow the instructions.

You can wire the total amount by bank transfer or credit card.

Yes, of course. New bikes come with the manufacturer’s warranty and second-hand ones are covered by a one-year Bikeroom warranty. Read more here.

Our bikes cannot be customized, unfortunately.

"Bikeroom Protection" represents an essential service that will automatically be added to your cart for every order, corresponding to 3% of the product value. This service has been carefully designed to offer you a range of significant benefits and complete peace of mind during your purchasing process:

• Assistance with import customs clearance: We take full responsibility for import customs clearance for your orders. This means we handle all necessary bureaucratic formalities to smoothly navigate customs procedures, ensuring you avoid any delays or complications.
• Thorough quality control: Before shipping, our mechanics conduct a thorough quality analysis. We will inform you of any modifications or differences from the product specifications on the website, ensuring maximum transparency.
• Complete management of shipments and returns: Bikeroom will fully handle shipment and return management, both domestically and internationally. This includes securely packaging items, coordinating with couriers for timely deliveries, and effectively managing returns when necessary.
• Fully insured shipments: Each shipment is covered by comprehensive insurance, providing maximum protection for your products during transport and until delivery.
• Personalized assistance at our premises: If you prefer to pick up your order directly from our premises, we offer personalized assistance. Our expert mechanic will be available to perform a bike fit, adjusting the bicycle to your specific needs. Additionally, we handle all necessary bureaucratic procedures for transporting your goods to your country, using the Otello system to ensure a smooth and hassle-free process.

"Bikeroom Protection" aims not only to simplify the purchasing process but also to provide you with total assurance regarding delivery and service quality. It is designed to offer you a worry-free shopping experience, ensuring that every aspect of your order is handled with care, professionalism, and utmost transparency.