Frequently Asked Questions

Help Hub

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General FAQs

You got questions, we got answers.

Where is Bikeroom based? Where are these bikes shipped from?

We are located near Milan, Italy, and all our bikes are shipped from our warehouse. If you are outside the European Union, import fees or VAT/GST apply.

How do I order a bike?

When you find the perfect match, add it to your cart and follow the instructions.

What payment methods do you accept?

You can wire the total amount by bank transfer or credit card.

Are your bikes covered by a warranty?

Yes, of course. New bikes come with the manufacturer’s warranty and second-hand ones are covered by a one-year Bikeroom warranty. Read more here.

Can I change the handlebar, cranks, etc.?

Our bikes cannot be customized, unfortunately.

Do you sell Garmin mounts, water bottles, or other accessories?

We currently don’t. You will only find bikes, frames, and wheels on Bikeroom.

Contact us

For further assistance related to online purchase, please fill out the form below.

We will reply within 24 hours, Monday to Friday.

Live chat

Chat with one of our experts from Monday to Friday 9:00 a.m. - 6:00 p.m.

Mail

You can contact us at help@bike-room.com, and we will get back to you within a business day.

Phone & Whatsapp

For direct support call us at +39 350 933 6617 from Monday to Friday 9:00 a.m. - 6:00 p.m.

You can also text us via WhatsApp at the same number.