Help hub

Trade in

Questions about the trade in process.

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Trade in Program

How does your Trade In program work?

With Bikeroom’s Trade In Program, you can use your bike as a partial payment for any of our products. Simply fill in all the details on your bike here and you will receive a quote within a few minutes.

Can I trade two bikes or frames for one bike or frame?

That’s not possible: you can only give in one product as a partial payment for another one.

Can I give in my bike for a new one, or do you only accept trade-ins for second-hand products?

With the credit that is generated through the sale of your bike, you can purchase any kind of bike: new, used, road, gravel, MTB, or e-bike. Anything!

What bike category do you accept?

Bikeroom only collects muscular, road or gravel bikes that were initially sold from 2019 on. If you have an e-bike, an MTB, or a bike or frame from 2018 and earlier, it won’t be accepted as a partial payment.

Contact us

For further assistance related to online purchase, please fill out the form below.

We will reply within 24 hours, Monday to Friday.

Live chat

Chat with one of our experts from Monday to Friday 9:00 a.m. - 6:00 p.m.

Mail

You can contact us at help@bike-room.com, and we will get back to you within a business day.

Phone & Whatsapp

For direct support call us at +39 350 933 6617 from Monday to Friday 9:00 a.m. - 6:00 p.m.

You can also text us via WhatsApp at the same number.