Shipping and delivery
Do you ship to my country? How much does it cost?
Yes, Bikeroom ships worldwide from Milan, Italy. Please add your bike or desired products to the cart to check the final price including possible fees and duties.
When will you ship my order? When will it arrive?
You can see a product's possible delivery date in the ad, next to the price.
Before we ship your parcel, you will see an estimated delivery date in your order. As soon as a shipping label is created, you will receive a tracking number via email and will be able to follow its every movement on the courier's website.
My parcel is stuck at customs, what should I do?
Please check your email inbox and spam folder: the carrier might need some information from you, the importer. Keep in mind that our logistics team are always in touch with them.
I won't be home on the estimated delivery date, can you modify the shipping?
You can modify the delivery date once the bike is shipped. Please contact the carrier and select the desired time frame for delivery. FedEx and UPS can retain the parcel for some days or even weeks.
Contact us
For further assistance related to online purchase, please fill out the form below.
We will reply within 24 hours, Monday to Friday.
Chat with one of our experts from Monday to Friday 9:00 a.m. - 6:00 p.m.
You can contact us at help@bike-room.com, and we will get back to you within a business day.
For direct support call us at +39 350 933 6617 from Monday to Friday 9:00 a.m. - 6:00 p.m.
You can also text us via WhatsApp at the same number.
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