The Bikeroom Rider Protection is an essential service applied to all bikes. It is automatically added to your cart and consists of a fixed fee of €50 plus 3% of the bike's value.
This service has been specifically designed to provide you with maximum peace of mind and a premium, worry-free purchasing experience.
It includes:
Thorough quality control carried out by our expert mechanics before shipment
Full reconditioning or replacement of worn-out components, when necessary, to ensure optimal performance
Complete management of shipping and returns, with dedicated assistance in case of any issue
Dedicated customer support, available throughout the entire process—from purchase to delivery and beyond
Personalized assistance at our premises, should you require in-person support
The Bikeroom Rider Protection is not just an add-on, but a core part of our service. It ensures that every step of your order is handled with care, professionalism, and full transparency—giving you total confidence in both the product and the overall experience.
What is your warranty policy?
All our products come with a warranty. The details depend on the condition: new or pre-owned.
New bikes, framesets, and accessories must be registered on the manufacturer's website to activate their two-year coverage. To complete the activation of the warranty for a new bike, you must request from Bikeroom the original invoice issued by the brand's official dealer. The warranty should use the dealer's name and NOT Bikeroom. The exact details of each warranty depend on the manufacturer.
Pre-owned goods include a one-year warranty, automatically applied upon purchase. You can extend this to two years by selecting the dedicated service at checkout.
By placing a bid, you are making a binding offer for one of our products.
Please select how long you want the offer to be active for (e.g., 48 hours, a week, a month) and wait for one of our partners to respond. You can then begin the negotiation process and, hopefully, get the bike of your dreams at your desired price!
What's my size?
Every brand adopts a different scale for their sizes. You can use our Size Guide tool that calculates your indicative bike size. For the most correct estimate, please refer to the manufacturer's official website. The manufacturer usually provides more detailed information on this topic.
Will my bike be assembled? What is the difference between the Base service and the Ready-to-Ride package?
Your bike will be partially assembled. You can choose between two services when ordering your bike, this will determine how much your bike will be assembled when delivered.
Base Service
When you choose the Base service, you will receive the bike as we get it from our sellers.
The assembly requirements can vary based on the manufacturer and seller. Some tasks, such as connecting cables, registering the gearing, and adjusting the brakes, will need to be done manually by you.
Professional mechanic intervention is recommended for proper assembly and safety.
Ready-to-Ride Package
When you choose the Ready-to-Ride Package up to 80% of the bike components will be pre-assembled upon delivery. You will only need to make final adjustments to the handlebar, front wheel, and seat post.
This option significantly reduces the time and effort required to get your bike ready for use.
Do I have to pay import fees/VAT/GST on top of the final price?
For orders delivered in the EU, VAT and GST are always included in your final cart price.
For orders delivered in the United Kingdom: we offer Delivered Duty Paid (DDP) shipping, meaning tariffs and customs clearance fees are already included in your final cart price. You won't face any additional charges upon delivery—what you see is what you pay. Exception for UK bid orders: If you buy a bike through our bidding system and the delivery address is in the UK, standard Delivered at Place (DAP) terms apply, meaning you'll be responsible for tariffs and customs clearance fees upon arrival.
For orders delivered in all other countries worldwide: we ship using DAP terms, which means you'll be responsible for paying any - if applicable - tariffs and customs clearance fees when your bike arrives in your country. These fees are not included in your cart total and will be collected by the courier or customs authorities upon delivery.
For orders picked up in-person: products with SKU number starting with "BK" - and other selected bikes - can be collected directly from our headquarters in Milan. If you're exporting the bike outside the EU within 90 days of purchase, no local VAT or taxes will apply. You must declare the export and handle import procedures at the country of destination customs office. Please note: it's not possible to have your order shipped to a European country and export it later—tax-free purchases require in-person pickup only.
Can I purchase tax-free?
Yes, you can purchase tax-free products in two cases:
You are a non-EU resident and you pick up your order in-person and, then, you will export it within 90 days. This option is only available with products with an SKU starting with "BK". You can find this information in the product page;
You want to use an EU company's VAT number and the order is delivered outside of Italy, but in a country part of the EU.
In both cases, please add the desired products to your cart, insert your billing and shipping information and follow the instructions that will appear.
Can I pick up my order in-person? If so, where?
Some bikes and products are eligible for in-person pickup. You will see this option in the shipping section of your checkout.
You will be able to collect your order at our office in Cusano Milanino (Milan, Italy) from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m., upon making an appointment.
Can I return my product?
Yes, you can return your product if you change your mind. You have up to 48 hours from the time of receiving the product to request a return for free. To proceed, please attach the delivery receipt and fill out the form at the bottom of the page. We will arrange the bike pick-up directly from your home. Please note that return costs are your responsibility.
Bikeroom does not accept return requests for changes of mind after 48 hours from the courier's delivery of the product.
