Where is Bikeroom based? Where are these bikes shipped from?
We are located near Milan, Italy, and all our bikes are shipped from our warehouse. If you are outside the European Union, import fees or VAT/GST apply.
What is Bikeroom Rider Protection?
The “Bikeroom Rider Protection” is an essential service applied to all bikes. It is automatically added to your cart and consists of a fixed fee of €50 plus 3% of the bike’s value.
This service has been specifically designed to provide you with maximum peace of mind and a premium, worry-free purchasing experience.
It includes:
Thorough quality control carried out by our expert mechanics before shipment
Full reconditioning or replacement of worn-out components, when necessary, to ensure optimal performance
Complete management of shipping and returns, with dedicated assistance in case of any issue
Dedicated customer support, available throughout the entire process—from purchase to delivery and beyond
Personalized assistance at our premises, should you require in-person support
The Bikeroom Rider Protection is not just an add-on, but a core part of our service. It ensures that every step of your order is handled with care, professionalism, and full transparency—giving you total confidence in both the product and the overall experience
What payment methods do you accept?
We offer a wide range of payment methods which includes: Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact, BLIK (Poland only), iDEAL (Netherlands only).
Right now, we don’t support PayPal or offer any payment financing.
How does Bikeroom’s warranty work? What’s your return policy?
All our products come with a warranty. The details depend on the condition: new or pre-owned
New bikes, framesets, and accessories must be registered on the manufacturer’s website to activate their two-year coverage. To complete the activation of the warranty for a new bike, you must request from Bikeroom the original invoice issued by the brand’s official dealer. The warranty should use the dealer’s name and NOT Bikeroom. The exact details of each warranty depends on the manufacturer.
Pre-owned goods include a one-year warranty, automatically applied upon purchase. You can extend this to two years by selecting the dedicated service at checkout
Yes, you can purchase tax-free products in two cases:
You are a non-EU resident and you pick up your order in-person and, then, you will export it within 90 days. This option is only available with products with an SKU starting with "BK". You can find this information in the product page;
You want to use an EU company's VAT number and the order is delivered outside of Italy, but in a country part of the EU..
In both cases, please add the desired products to your cart, insert yourt billing and shipping information and follow the instructions that will appear.
Can I pick up my order in-person? If so, where?
Some bikes and products are eligible for in-person pickup. You will see this option in the shipping section of your checkout.
You will be able to collect your order at our office in Cusano Milanino (Milan, Italy) from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m., upon making an appointment.
Can I return my product?
Yes, you can return your product if you change your mind. You have up to 48 hours from the time of receiving the product to request a return for free. To proceed, please attach the delivery receipt and fill out the form at the bottom of the page. We will arrange the bike pick-up directly from your home. Please note that return costs are your responsibility.
Bikeroom does not accept return requests for changes of mind after 48 hours from the courier’s delivery of the product.
