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The Bikeroom Rider Protection is an essential service applied to all bikes. It is automatically added to your cart and consists of a fixed fee of €50 plus 3% of the bike's value.

This service has been specifically designed to provide you with maximum peace of mind and a premium, worry-free purchasing experience.

It includes:

• Thorough quality control carried out by our expert mechanics before shipment
• Full reconditioning or replacement of worn-out components, when necessary, to ensure optimal performance
• Complete management of shipping and returns, with dedicated assistance in case of any issue
• Dedicated customer support, available throughout the entire process—from purchase to delivery and beyond
• Personalized assistance at our premises, should you require in-person support

The Bikeroom Rider Protection is not just an add-on, but a core part of our service. It ensures that every step of your order is handled with care, professionalism, and full transparency—giving you total confidence in both the product and the overall experience.

Bikeroom operates a transparent and trusted marketplace where bikes supply from certified sellers is matched with global demand. Buyers can access the largest selection of bikes and brands in the same place and ready to be shipped. Bikeroom ensures the marketplace functioning and verifies each bike sold to guarantee the smoothest purchasing experience.

Every bike comes from an official seller that has been verified and certified by our team before being onboarded on our platform. Occasionally, Bikeroom acts as a seller themselves. On each product page, you can see if a product is “Certified by Bikeroom” or “Sold and Certified by Bikeroom”.

Your bike will be partially assembled. You can choose between two services when ordering your bike, this will determine how much your bike will be assembled when delivered.

Base Service

When you choose the Base service, you will receive the bike as we get it from our sellers.

The assembly requirements can vary based on the manufacturer and seller. Some tasks, such as connecting cables, registering the gearing, and adjusting the brakes, will need to be done manually by you.

Professional mechanic intervention is recommended for proper assembly and safety.

Ready-to-Ride Package

When you choose the Ready-to-Ride Package up to 80% of the bike components will be pre-assembled upon delivery. You will only need to make final adjustments to the handlebar, front wheel, and seat post.

This option significantly reduces the time and effort required to get your bike ready for use.

We offer a wide range of payment methods which includes: Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact, BLIK (Poland only), iDEAL (Netherlands only).

Right now, we don’t support PayPal or offer any payment financing.

All our products come with a warranty. The details depend on the condition: new or pre-owned.

New bikes, framesets, and accessories must be registered on the manufacturer's website to activate their two-year coverage. To complete the activation of the warranty for a new bike, you must request from Bikeroom the original invoice issued by the brand's official dealer. The warranty should use the dealer's name and NOT Bikeroom. The exact details of each warranty depend on the manufacturer.

Pre-owned goods include a one-year warranty, automatically applied upon purchase. You can extend this to two years by selecting the dedicated service at checkout.

Learn more here.