Furthermore, by paying directly at checkout and ensuring that the amount paid is correct, Bikeroom provides you with a 360-degree service. We ship under DDP (Delivered Duty Paid), taking care of the entire process, from shipment management to customs procedures, including any additional requests and the payment of duties. If you receive any requests from your local customs, simply forward them to us, and we will handle everything directly. Additionally, all import management costs are covered by Bikeroom, whereas they would be your responsibility for a non-DDP shipment. This way guarantees a smooth, secure, and worry-free shopping experience.
After completing the duty payment on our website, you can request a copy of the import declaration, which includes details of the duty and VAT percentages applied by your country and charged to us. This document will be available approximately 30 days after you receive the product, allowing us the necessary time to obtain it from customs and the courier. If there is a price difference in your favor, we will automatically refund the excess amount paid, ensuring full transparency on the costs incurred.
Note: This does not apply if you make an offer. In that case, any duties and VAT will be paid directly to the courier after delivery, and the import process is entirely your responsibility. You can simulate the cost of these by adding the bike to your cart without placing a bid.
