Bike specs
I have some questions about this product
Is this bike new or used? What color is it?
The condition is written in gray above the title, and the color is indicated in the specs.
Can I see real images of this bike?
New products are not store at Bikeroom's deposit, but will be ordered to our provider the moment your payment is complete. For this reason, the ones in the ad are the only available images.
Can I see this bike in person at your shop?
Bikeroom doesn't have a showroom or a physical store, but some products can be picked up at our deposit.
To do so, please place an order for the items you wish to purchase and select in-store pickup as a shipping method. Your credit card will be pre-authorized, and the product will be reserved for you.
Do you ship to my country? Are customs duties and taxes included in the price?
Yes, we ship muscular bikes anywhere in the world. To know the final amount, please add your bike to the cart and simulate a checkout.
Taxes and duties are not displayed in the above price, but they will be calculated and added to your order summary before you complete your purchase. Bikeroom will take care of the customs clearance on your behalf, and you won't be billed anything else after the delivery.
Will this bike be assembled when I receive it?
Yes, this bike is already built and ready to ride!
You can have us perform even deeper checks and protect it with extra layers of lube and wax by adding the Amateur or Pro level packages.
What's your warranty and return policy?
You can return this bike within 48 hours of receiving it. Check out our Help Hub for more details.
Services
Discover our premium checkout services, offering performance enhancements and custom fittings for a ride that’s uniquely yours. Transform pre-owned into perfect-for-you.
Get a partially assembled, 100% verified bike. A mechanic's help is required.
What’s inside?
Your bike is pre-assembled and tested for you, and your package includes our welcome kit.
What’s inside?
Protect your fully assembled bike with extra ceramic treatment and high-tech chain lube.
What’s inside?
Bikeroom verified
Rigorous inspection for every item, every time. Our Bikeroom verification process ensures that each product meets our high standards for quality and performance.
Secure payments
Your security is paramount. Experience safe and seamless transactions with our robust, secure payment system, protecting your information at every step.
Warranty and returns
We offer you a 1-year guarantee on all your orders (2 for new products). Does your order no longer convince you? No problem, we guarantee 14 days to return your item.
Trek Fuel EX 5 Gen 5 2023 - Shimano Deore 12sp - Alex MD35
This Aluminium 2023 Trek Fuel EX 5 Gen 5 Disc is equipped with a Shimano Deore 12sp groupset and Alex MD35 wheels. It is a brand-new product, covered by the manufacturer's warranty and it is shipped the way it arrives from the provider. If you wish to have it assembled by Bike-room, please select Service Plus at checkout. Bike-room code: BIK9650
Trek Fuel EX 5 Gen 5 2023
Frequently Asked Questions
Please visit our Help Hub if you need more help.
Do I have to pay import fees/VAT/GST on top or are these included?
If you are located anywhere in the EU, the displayed price already includes VAT and no other charges apply to your order, as we ship all our bikes from Milan, Italy.
If you are located outside the EU, import fees and/or VAT or GST apply. Those are not included in the price and will be collected by the courier before or after the delivery takes place.
Do you offer installment payment options?
Currently, this payment method is only available for Italian residents. You will be able to select it along with credit card payment, PayPal or bank wire.
Can I customize my bike or frame, or change some of the components?
Unfortunately, this won’t be possible. However, you can add your preferences in the order notes: should we have the chance to get you the desired configuration, we will be happy to provide it.
How does Bikeroom’s warranty work? What’s your return policy?
If you purchase a brand-new product, you will be covered by the manufacturer’s warranty. This applies worldwide.
As per the European Consumers’ Law, you are entitled to a 14-day return period.
Please notify Bikeroom in a timely manner if you wish to send your bike back. Your refund will be issued as soon as your bike arrives at our deposit and our mechanics confirm that it’s in the same condition it was before leaving our premises.
Why can’t I have a product shipped to my country?
Bikeroom is currently unable to ship e-bikes via air. For this reason, we cannot sell this product category outside of Europe.
Furthermore, some brands cannot be sold to specific countries. Please contact your local retailer of that brand to get their best offer.
Will you be putting the model I want on sale anytime soon?
Bikeroom is constantly looking to offer as many products as possible. Because our listed items mainly depend on our distributors net, our offer depends on their availability.
When will you ship my order?
The shipping time is indicated on the product ad.
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