Refund policy

 RIGHT OF WITHDRAWAL

  1. If the Buyer changes their mind about the purchased item, they may return it within 14 (fourteen) calendar days from the date of delivery, i.e., physical possession of the Product, unless the right of withdrawal is excluded by applicable legislation in the jurisdiction of the Buyer's residence. In the case of multiple goods ordered by the Consumer in a single order and delivered separately, the physical possession of the goods is considered from the day the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last good. In the case of delivery of goods consisting of multiple lots or pieces, the physical possession of the goods is considered from the day the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece.
  1. From the date of delivery and up to the 14th (fourteenth) day thereafter, the Buyer may exercise their right to withdraw, in whole or in part, from the Purchase Contract, by contacting BIKEROOM Customer Service directly, without the need to provide a valid reason and without having to pay any penalty.
  2. If the Buyer wishes to exercise their right of withdrawal within the aforementioned terms, they must fill out the withdrawal form attached to these T&Cs (Attachment No. 1 – Withdrawal Form). The Buyer may also inform BIKEROOM of their intention to exercise the right of withdrawal through any other means, provided that it is clear and unequivocal and within the aforementioned deadline.
  3. The notice of withdrawal must be sent by the Customer to the Company via registered letter with return receipt, preceded by an email, sent to the addresses indicated in the following Article 19 - CUSTOMER SERVICE.
  4. The Customer undertakes to return the Product to BIKEROOM, intact and in a normal state of conservation, and in the original packaging, without undue delay and in any case within 14 (fourteen) days from the date of communication of the intention to exercise the right of withdrawal.
  5. The sole cost of returning the Product is borne by the Consumer.
  6. Within 14 (fourteen) calendar days from the receipt of the Buyer's notice of withdrawal, and upon return of the Products to BIKEROOM, in accordance with the instructions that will be provided to the Buyer upon withdrawal, BIKEROOM will refund the Buyer (using the same means of payment used by the Buyer to pay for the Order) all amounts paid, i.e. the Price and standard shipping costs (any additional Shipping Costs resulting from the Buyer's choice to use a more expensive delivery method than the standard delivery will not be refunded to the Buyer), as well as authentication costs.
  7. BIKEROOM may withhold the refund until the Products are received by the Company, or until the Customer demonstrates that he/she has returned the Product, in accordance with the terms and conditions set forth in this document.
  8. The Customer acknowledges that they are responsible for any decrease in the value of the Product resulting from handling of the goods other than what is necessary to establish the nature and characteristics of the Product.
  9. In the event of a proven decrease in the value of the Product, the amount of the refund will be reduced by an amount equal to such decrease in value, as also specified in the subsequent Article 9 - RETURNS. In these cases, the Company undertakes to inform the Customer, within 5 (five) days from the return of the Product, of the outcome of its verification and the resulting reduced amount of the refund.
  10. In the event that during the Purchase Procedure, the Customer has selected a specific Product and has entered requests suitable to qualify the Product as tailor-made or clearly personalized in accordance with Article 59, letter c) of the Italian Consumer Code, the Consumer Customer declares to be aware of and accepts that, limited to such tailor-made or personalized Product, the right of withdrawal under this article will not apply. 

RETURNS

  1. If, for any reason, the Customer is not satisfied with their order or if the delivered products do not meet their expectations, the Customer is invited to contact BIKEROOM Customer Service without delay (and within 48 hours of order delivery) at the addresses provided in the following Article 19 - CUSTOMER SERVICE AND COMPLAINTS.
  1. In order to expedite the processing of return requests, each return will be assigned a progressive identification number.
  2. In the event of returning a Product before the assignment of the progressive identification number, BIKEROOM cannot guarantee a faster processing of the return request.
  3. Returns will be made via BIKEROOM's partner courier.
  4. The Product must be returned in its original conditions and, if possible, in the original packaging, even if partially modified, with all possible accessories and accompanied by all additional elements that allow for a prompt processing of the return request.
  5. BIKEROOM declines any responsibility in the event of loss or damage to a Product during transport.
  6. BIKEROOM draws the Buyer's attention to the fact that they must exercise particular care in handling the Products. BIKEROOM will have the right to refuse the return of damaged or incomplete Products, or to retain any amounts due as compensation for damage caused to the Products (if the damage occurred after the Products were delivered to the Buyer) subject to reimbursement. In addition, the Buyer will be liable for any depreciation in the value of the Products due to any handling of the Products, other than that necessary to ascertain their nature, characteristics, and proper functioning; any intentional, accidental, or negligent damage caused by the Buyer or third parties; any use of a Product not in accordance with its purpose; non-compliance with the manufacturer's guidelines or any instructions provided by the Seller; or any modification or repair made without the prior consent of BIKEROOM.