- How long does it take for the bike to be delivered?
- The bike will be already assembled?
- Where will my bike be shipped?
- Is the shipment insurance-covered?
- Can I change the shipping address after the parcel is handed out to the courier?
- Can I track my order?
- Customs duty
How long does it take for the bike to be delivered?
We strive to deliver your bikes as soon as possible. Usually it takes approximately 7 working days after order confirmation for prompt delivery, otherwise a longer shipping time is specified which it is never longer than 2 weeks anyway. On top of that, for every product, shipping time is given and our staff will keep you up to date, via email or phone call, about your order and will make sure that the delivery has taken place.
The bike will be already assembled?
Bikes are delivered almost entirely assembled (exceptions are those parts that may be severely damaged during the shipping phase; e.g. pedals). Bikes are assembled by our partners’ skilled mechanics, nevertheless we would like you to check that everything is fine and well assembled before you start using your bike.
Where will my bike be shipped?
With bike-room.com you can have your bike delivered at home, at a bike-room.com authorised pick-up point or you can pick it up directly from the factory (if possible).
Is the shipment insurance-covered?
Every order on bike-room.com is insurance-covered. The insurance is on us and it covers every kind of damage up until delivery. We guarantee that it won’t be the case, but if your bike had any sort of flaw or damage you would get a full compensation.
Can I change the shipping address after the parcel is handed out to the courier?
Unfortunately it is not possible to change it after the courier received the parcel.
Can I track my order?
You’ll receive a tracking number via email straight after your order is shipped. Use this number to track your pack whenever you please.
Customs duty are not due for orders coming within the EU borders, since the total amount in this case is comprehensive of VAT according to destination country tax scheme.