This role will be key in ensuring an excellent customer experience, managing relationships across different countries and languages, and developing scalable and efficient workflows using HubSpot as the CRM. The ideal candidate will be responsible for elevating our service standards in the luxury context, operating in a multilingual and international environment.

• Develop and implement customer service strategies that reflect the excellence of our brand in the luxury sector.
• Manage customer communications across various channels (telephone, email, social media) ensuring timely and professional responses.
• Supervise and improve existing processes to optimize customer satisfaction and operational efficiency.
  Create and maintain positive relationships with international customers, tailoring communication approaches and solutions according to the country and cultural context.
• Implement and optimize scalable workflows in multiple languages (primarily English and French) to ensure effective global customer management.
• Train and lead the customer service team on best practices and new CRM technologies/tools.
  Manage and optimize the use of HubSpot CRM to track interactions, manage customer information, and automate processes.
• Analyze data and reports to improve the performance metrics of the customer service team.
• Ensure effective integration of HubSpot with other systems used by the company.

• Degree in Communication, International Relations, Business Administration, or related fields.
• Minimum 3 years of experience in a customer service management role, preferably in an international and luxury environment.
• Excellent command of English and French, both written and spoken.
• Proven experience with CRM, preferably HubSpot.

• Strong interpersonal and communication skills.
• Ability to handle complex situations and demanding customers with professionalism and calm.
• Analytical skills to evaluate data and performance metrics.
• Problem-solving skills and the ability to manage a multilingual team.
• Passion for cycling and knowledge of the high-end bicycle sector.

We believe that passion is the engine of innovation and creativity, and we are particularly interested in candidates who have personal interests in one or more of the following areas:

• Cycling
• Outdoor Sports
• Scale-Up & Technology

• A key role in a dynamic and rapidly growing company in the sports industry.
• Career advancement and professional development opportunities.
• The opportunity to work with a young team with flat hierarchies.
• A stimulating work environment with space for personal initiative and professional growth opportunities.
• Salary based on experience level between 30k and 40k.

Send your updated CV and a cover letter to this email address: careers@bike-room.com.Be sure to highlight your experience and skills related to the requirements of this role.
Join us and help shape the future of Outdoor sports on a global scale!